Shipping policy

Thank you for shopping with ROLVOUX. This Shipping & Delivery Policy explains how orders placed through our United States online store are processed, crafted and delivered.

United States Shipping

ROLVOUX currently accepts orders through its United States storefront. Available shipping methods, charges and applicable delivery options are displayed at checkout before payment is completed.

Made-to-Order Handbags

Most ROLVOUX handbags are individually handcrafted after an order is placed.

Please allow approximately 2–3 weeks for production and delivery. This estimate includes the time required to craft, finish, inspect, package and deliver the handbag.

The estimated delivery period begins after:

  • The order has been successfully placed and paid
  • Any requested customization details have been confirmed
  • Any required customer information has been received

Order Processing and Production

After your order is confirmed, production begins with our leather artisans. Customers may receive order updates by email during the crafting and fulfilment process.

Orders containing multiple items may be shipped together or separately depending on production completion and availability.

Shipping Confirmation and Tracking

When your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for the courier’s tracking system to display movement after the shipping confirmation is sent.

Delivery Estimates

Delivery dates are estimates and are not guaranteed. Delays may occur because of:

  • Severe weather
  • Carrier disruptions
  • High-volume holiday periods
  • Incorrect or incomplete delivery information
  • Security or address-verification requirements
  • Events outside the reasonable control of ROLVOUX

If we learn that we cannot ship your order within the stated timeframe, we will contact you with an updated estimate and provide the option to accept the delay or cancel the unshipped order for a refund. US sellers generally must have a reasonable basis for advertised shipping times and must obtain the customer’s agreement to an unexpected delay or refund the unshipped order.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us as soon as possible if an address correction is required. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

ROLVOUX is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Refusal of delivery
  • Failure to collect the package
  • Inaccessible delivery locations

Additional shipping charges may apply if an order must be shipped again because incorrect information was provided.

Lost, Missing or Delayed Packages

If tracking shows no movement for an extended period or your package appears lost, please contact us so we can assist with a courier investigation.

A package is not considered lost solely because it arrives later than the estimated delivery date.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Check around the delivery location
  • Ask household members, neighbours or building management
  • Contact the carrier using the tracking number
  • Contact ROLVOUX promptly if further assistance is required

ROLVOUX will assist where reasonably possible, but we cannot guarantee replacement or refund for packages confirmed as correctly delivered by the carrier.

Damaged Packages

If your handbag arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the shipping package
  • Clear photographs of the damaged handbag
  • A description of the issue

Please retain all original packaging until the matter has been reviewed.

Order Changes and Cancellations

Because made-to-order production can begin shortly after purchase, cancellation or modification requests must be submitted as soon as possible.

We cannot guarantee that an order can be changed or cancelled after production has begun.

Contact Us

For questions regarding shipping or delivery, please contact ROLVOUX through the Contact Us page or the customer-service email displayed on our website.